Exchange Policy

Webstore Exchange Policy

At Bra Necessities we understand that finding the perfect bra can take a little trial and error. If you are not completely satisfied with your purchase, you may mail it back within 14 calendar days for an exchange or store credit.

Bra Necessities specializes in helping customers find the perfect fit. If you feel your item isn’t quite right, we encourage your to contact us for advice. 

Most items are eligible for exchange or store credit. Please see restrictions below. The following items are not eligible for exchange or store credit:

  • All items purchased On Sale
  • Items without the manufacturer tags
  • Visibly worn, washed, soiled or scented items
  • Men’s and Women’s underwear of any kind
  • All hosiery

How to Exchange

If you would like to exchange your item for a new style or different size, please email your request to thegals@branecessities.net.  Customers may choose any carrier. Bra Necessities recommends choosing a pre-paid delivery method with tracking and/or confirmation of delivery. Ship the item with original tags attached and sales receipt to:

Bra Necessities
c/o Exchanged Merchandise
4955 – 50th Street

Camrose, AB T4V 1P9

You will receive an email or call when your package is received.

Exchanged Merchandise will be processed within 5 business days from the date we receive your package. 

Please note that customers are responsible for the cost of return shipping.